0+
years of experience in the banking sector
Building platforms, integrations and mission-critical operations for banking and enterprise in LATAM.
InnovaCom | Conversational AI Operations
Conversational AI for
enterprise operations.
Customer service, campaigns and operations unified in an omnichannel platform for banking and regulated enterprises.
- 25+ years of experience in the banking sector
- 30+ enterprise clients
- 50+ Transactional operations automated with AI
Real experience in LATAM financial services
0+
enterprise clients
Long-term relationships with business, operations and technology teams.
0+
transactional operations automated with AI
Intelligent automation over high-volume, high-traceability operational workflows.
What is InnovaCom?
InnovaCom turns conversation into a business operational capability. It integrates AI virtual assistants, IVR, campaigns, security, metrics and human agent handoff to help you sell, assist and execute operations more efficiently.
An Agent-Based conversational platform to operate, sell, assist, integrate and scale.
It doesn't just answer questions. InnovaCom helps acquire customers, resolve inquiries, execute operations and provide full visibility into results.
The goal isn't just being faster: it's using technology to gain agility and ensure the customer is truly satisfied.
- True omnichannel across WhatsApp, voice, web and digital channels.
- Integration with CRM, core banking, contact center and internal systems.
- Governance, traceability, monitoring and security for regulated environments.
USUARIO
InnovaCom
AI · Context
Actions · KB
Governance
Core Banking
CRM
Agente
Much more than a chatbot
Traditional chatbots answer. InnovaCom understands context, integrates with your systems, executes actions, routes intelligently and measures results in real time.
Explore the platformMuch more than answering: InnovaCom operates, integrates, scales and measures
Conversational memory and operational context
Context that understands the operation
Recognizes history, relevant entities and conversation state to personalize each interaction with continuity.
01
Customer history, last relevant action, claims and statuses
02
Products, category, segment, product and relationship status
03
Business rules and backend data to govern the customer relationship
One platform, multiple capabilities
From acquisition and campaigns to support, operations and internal assistance, InnovaCom lets you activate enterprise capabilities without fragmenting the experience.
Deploy conversational AI modularly according to your business priorities.
AI Chat Assistant
Customer service, support, acquisition, retention and campaigns across messaging channels.
Outcome
Operate, resolve, sell and assist 24/7
Call Center Assistant
Automate voice interactions and route to humans with clear rules and shared context.
Outcome
Reduce human handoffs without sacrificing customer satisfaction
Virtual Branch
Bring products and services closer to your customers with a continuous conversational experience.
Outcome
Deliver services wherever the customer already is
InApp Bank Assistant
Bring contextual assistance to your app to improve self-service, conversion and retention.
Outcome
Convert more within your own channel
Knowledge Base
Centralize products, policies, processes and regulations so assistants respond with precision and consistency.
Outcome
Precise answers based on real business knowledge
Agent Builder
Visual interface to design, configure, test and publish conversational agents without depending on development.
Outcome
From idea to production agent, faster
Use cases
InnovaCom helps acquire customers, resolve inquiries, execute operations and assist internal teams with a single governed conversational layer.
Use cases that generate impact from day one.
Active case
Banking Chat
A new conversational channel for your customers to interact with the bank from WhatsApp or any messaging channel: inquiries, transfers, payments and more — without installing an app.
Operational channel integrated with core banking
- Balance, debt, CBU and transaction inquiries
- Transfers, bill payments and assisted operations
- Access to products and services without digital friction
Observed impact
All bank operations in a single conversation
Flow
01
Authentication and context
02
Transactional inquiry or action
03
Confirmation and traceability
Key capabilities
Omnichannel, knowledge base, actions, security and monitoring in a platform ready to integrate, measure and govern.
Features designed for enterprise conversational operations.
Contextual data and conversational memory
History, entities and relevant context available for every interaction.
Omnichannel
WhatsApp, voice, web chat, mobile app and other channels under the same logic.
Prompt management and parameterization
Control over instructions, behavior and experience per flow or module.
Commands and actions
Integration of workflows and operations over CRM, core and remote systems.
Embeddings and knowledge base
Relevant knowledge retrieval for precise answers and assistance.
Segmentation and campaigns
Templates, audiences and proactive activation from a single operational layer.
Messaging and templates
Management of conversational assets ready to operate in regulated channels.
Security and fraud prevention
Controls and rules to operate with greater security over sensitive interactions.
Human agent handoff
Escalation with context, rules and continuity between automation and teams.
Monitoring and metrics
Real-time visibility over volume, resolution, campaigns and performance.
Roles, permissions and governance
Granular control by role, scope and operational responsibility.
Core systems integration
Connectors and actions designed for CRM, contact center and banking systems.
Designed for banking and financial services
InnovaCom helps banks and fintechs offer a more accessible and secure conversational experience. It allows resolving inquiries, assisting with products, executing operations and accompanying the customer throughout the entire relationship cycle.
A conversational experience that is useful, secure and connected to banking operations.
Frequent operations
- Balance and recent transaction inquiries
- Transfers, CBU and alias
- Debt inquiry and product status
- Theft or loss report
- Travel notice
- Declined purchase approval
Product requests
- Pre-approved loans and tracking
- Fixed-term deposits, mutual funds and new products
- Onboarding and activation support
- Virtual branch for high-value services
- Product and service information
- Outbound campaigns for product offers
Customer experience
- Continuous service and less digital friction
- Intelligent routing with shared context
- Greater reach to less digitally banked segments
- Omnichannel support over the channels customers already use
Where your customers already are
Centralize the experience with a single conversational logic and adapt the operation according to the channel, use case and context.
Deploy InnovaCom on the channels your users use every day.
Active view
WhatsApp as an operational and service channel
More than 3 billion people already use WhatsApp. Your customers don't need to download anything new: they're there, every day, ready to operate, inquire and resolve from the app they already know.
Service, onboarding, support and sales unified in a single conversational flow — frictionless, no downloads.
Proactive messaging with templates, campaigns and tracking: open rates above 98% vs 20% for email.
Smooth transition between intelligent automation and human agent, without your customer repeating what they already said.
What it enables
- 24/7 service with intelligent escalation to humans
- Mass campaigns with approved templates and real-time measurement
- Assisted operations: payments, balance inquiries, transactions and more
Prepared for environments where control matters
InnovaCom incorporates mechanisms to operate with greater security, traceability and control: role-based permissions, metrics, monitoring, timers, blacklist and integration capabilities with each client's infrastructure.
Security, traceability and governance to operate with confidence.
Roles and permissions by functional domain
Organize access by business, operations or technology to prevent uncontrolled changes.
Agent, skill and volume monitoring
Detect bottlenecks, improvement opportunities and operation overflows in real time.
Blacklist, timers and business rules
Apply operational controls over sensitive conversations and high-impact automations.
Campaign and resolution metrics
Measure results by channel, flow, template or request type to optimize the operation.
Enterprise-ready integrations
Connect CRM, contact center, core systems and internal services with a single conversational layer.
Prepared to scale
Architecture designed to evolve toward a more modular and multi-tenant model without losing governance.
Take your conversational experience beyond the bot
Descubre cómo InnovaCom puede transformar atención, ventas y operaciones.
Bring conversation to the center of your operation, with the governance, integration and visibility your business needs.