InnovaCom - Foreign Trade

Comex

Customer Service Agent for Foreign Trade Operations

80%
Query Resolution
95%
Customer Satisfaction
60%
Cost Reduction
24/7
Availability

The Challenge

Foreign trade operations are complex, requiring specialized knowledge of regulations, documentation requirements, and international banking procedures. Traditional support channels struggle to provide instant, accurate assistance 24/7.

The Solution

Comex is an intelligent conversational AI specialized in foreign trade operations. It provides expert guidance to individuals and companies, handles complex queries, and seamlessly escalates to human agents when needed.

Requirements & Conditions

Detailed info for individuals and businesses.

Transfer Status

Real-time tracking of international transfers.

Claims Generation

Automated ticket management for issues.

Smart Alerts

Notifications for status changes.

Real Results

Response Time

30 sec

Down from 24 hours

Volume

5,000+

Queries/month per agent

Satisfaction

4.8/5

Consistent quality